MICHAEL ARRIVED early the next morning, hoping that Elizabeth could show him more about how empowerment worked and that it really gets results.

As he reached the Fulfillment Area, Michael was greeted by a tall, energetic woman. “Hi. I’m Elizabeth Meadows, and this is the area my associates and I own.”

“What do you mean, you own it?” Michael asked.

“I mean,” smiled Elizabeth, “we have all the information we need to make any important decision that has to be made to serve our customers, ensure quality of the products we sell, and make a profit for our company.”

“Maybe that explains what happened when I was walking down here to meet you this morning,” Michael said. “I overheard one of the fulfillment people ...

Get Empowerment Takes More Than a Minute, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.