Enabling Smarter Government with Analytics to Streamline Social Services

142 Enabling Smarter Government with Analytics to Streamline Social Services

A key requirement for implementing the SVoC ABB is the ability to access,

collect, and aggregate information from multiple systems that contain party

information, and to keep all of the data available up-to-date. Information

Integration Services facilitate the integration of data and consist of services that

support information integrity, ETL, and Enterprise Information Integration (EII)

services. Cleansing and standardization services can be consumed to cleanse

and standardize data as part of an online transaction or to support the matching

of data from multiple data sources to effectively aggregate data. EII services

provide the ability to submit a query to access both structured and unstructured

data across heterogeneous systems and return the aggregated result set.

The following subsections provide further details about the SVoC ABB Services.

Master data management services

Master data management (MDM) services provide a set of business and

information services that manage an authoritative source of master data with the

ability to add and capture changes to master data, aggregating and linking

electronic records consisting of structured and unstructured data for that party.

MDM services leverage Information Integration Services to enforce consistent

data cleansing, data validation, and standardization logic to maintain high-quality

master data within the SVoC ABB. These are typical MDM services:

򐂰 Lifecycle management services manage the life cycle of master data, provide

CRUD (create, read, update and delete) support for master data, and can

apply business logic based on the context of that data. MDM services are

usually invoked by a business system or as part of an enterprise business

process that includes interactions with one or more business systems and

users. These services can also support the enrichment of master data by

maintaining data received from external data sources, customer privacy

preferences, and cross-channel interaction history that provides additional

knowledge about a master data entity.

򐂰 Security and privacy services are services available to implement policies for

role-based access to MDM services and data. Authorization services

implement both user-level and group-level access controls to authorize

access to MDM services and master data information. This implies that

inbound requests for MDM services should contain both a user name and a

role of that user or identify a proxy service that requests MDM services on

behalf of users. Data-level entitlements control access privileges to master

data records and data attributes.