CHAPTER 6

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Measuring Employee Engagement

The first step for a government organization that commits to improving employee engagement is to understand the current level of engagement in the organization. There are a wide range of available approaches and tools that purport to help with this.

Employee engagement is a hot topic. This strong interest has created a sort of engagement cottage industry. A Google search on “employee engagement” produces more than 4.5 million hits, including a very authoritative-sounding Wikipedia entry. The Google searcher is also bombarded with engagement tools, reports, white papers, training sessions, lists, awards programs (including the “I Love Awards” organization’s 50 most engaged employers), seminars ...

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