CHAPTER 12

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What Public-Sector Organizations Have Actually Done to Improve Engagement

As I’ve cited, many government jurisdictions and agencies have already taken action to collect data on, analyze, and improve employee engagement. While I have referred to examples of how agencies have acted on survey data, my emphasis has been on how these agencies have approached the process of surveying and acting on the results.

In this chapter, I highlight examples that focus on what these agencies have done in response to engagement data, including steps they’ve taken to improve the level of engagement. As I’ve noted, employee engagement is a hot topic. While the lion’s share of attention focuses on the private sector, there is also growing ...

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