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Engineering Systems Acquisition and Support by A Sinha, J Mo

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7

Operations support and logistics

Abstract

The availability of effective global communication facilities in the twenty-first century has changed the goals of many businesses. They need to remain competitive by extending products and services to satisfy individual customer’s requirements, completely packaged, and operated globally. Networks of enterprises are formed to operate across time and space with worldwide distributed functions such as customer support, logistics, engineering, quality assurance, supply chain management and so on. Vast amount of information can be generated by computers nowadays but these data would not be useful unless they are organised and retained in the company. Rapid changes in enterprises for operations support and ...

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