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Enhancing 360-Degree Feedback for Senior Executives: How to Maximize the Benefits and Minimize the Risks by Charles J. Palus, Robert E. Kaplan

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Making Safe Use of Enhanced Feedback

For HR managers whose responsibility is to help executives with performance problems, a major challenge is: How can a person’s weaknesses be alleviated without sacrificing strengths? (This challenge is acute for executives who consistently get outstanding bottom-line results but who do a lot of damage in the process.) Enhanced feedback can help, but to use it safely and effectively, we believe certain dictates of good practice must be followed. First, the best general strategy is, obviously, to choose a service provider with a competent, constructive staff. Second, because high-impact feedback may be unsuitable for a certain percentage of executives, it is critical that participants be carefully selected. ...

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