Quality – that which makes something what it is; characteristic element; basic nature, kind; the degree of excellence of a thing; excellence, superiority.
Webster’s New World Dictionary (second edition)
Enhancing quality in higher education institutions has become an integral part of everyday activities. However, it is extremely difficult to define what quality really means. In the educational arena, there are many stakeholders defining what quality in education is. On the basis of a review of the literature, quality can be defined as ‘stakeholder relative’ (Harvey et al., 1992; Tam, 2001), which implies that quality takes different forms when seen from different perspectives. ...