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Enhancing Quality in Higher Education by George Gordon, Ray Land

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11

The Portuguese Case

Can Institutions Move to Quality Enhancement?

Alberto Amaral, Maria João Rosa and Madalena Fonseca

Introduction

Recent literature shows a decline of trust in public institutions, including higher education institutions, as well as in professionals (Amaral et al., 2009). The emergence of ‘New Public Management’ (NPM) and the attacks on the efficiency of public services have contributed to this loss of trust in institutions (Trow, 1996) and demands for more accountability.

Governments are increasingly using market-like mechanisms as instruments of public regulation (Dill et al., 2004). However, for a market to work efficiently, producers and consumers need to have ‘perfect information’. To make rational choices, consumers ...

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