Chapter 11

Culture change


We rarely concern ourselves with that which is not there. Historically, persons with disabilities have been excluded from full participation in our society and thus overlooked as technology is designed. The exclusion of persons with disabilities has been the product of a cultural perception that they are less capable and thus correctly excluded.

A colleague of mine who uses a wheelchair describes the frequent response he receives from restaurateurs when he encounters restaurants with inaccessible entrances, “You know, we don’t get many people in wheelchairs who want to eat here.” When one of the authors of this book has advised a company of its inaccessible offerings, invariably, an early corporate response ...

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