Chapter 1



3. Nicholas G. Carr, “IT Doesn’t Matter,” Harvard Business Review, May 2006, 41–49; Nicholas G. Carr, Does IT Matter? Information Technology and the Corrosion of Competitive Advantage (Boston: Harvard Business School Press, 2004).

4. Andrew P. McAfee, “Enterprise 2.0: The Dawn of Emergent Collaboration,” Sloan Management Review, April 2006, 21–28.

Chapter 2

1. Dan Barrett, interview by author, September 2008.

2. Chicago Crime eventually became part of the Web site

3. Kyle Arteaga, interview by author, July 2008.

4. Thomas H. Kean and Lee H. Hamilton, The 9/11 Commission ...

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