Chapter 16
Professional Services: Increasing Value to the Customer
IN THIS CHAPTER
Understanding how automation is changing the landscape for professional services
Discovering how you can use AI to stay relevant and increase the value you provide
Identifying vertical markets that are ripe for digital transformation
Exploring professional services use cases for AI
Business organizations look to professional services firms to offload existing processes such as payroll, claims processing, and other clerical tasks. Consequently, rather than push the innovation curve as early adopters of emerging technology, professional services firms have traditionally followed well-established procedures and used conventional tools. However, much of the work they take on involves processes that are well suited for optimization through AI, and many corporations are investigating the benefits of AI for streamlining workflows and cutting operational expenses.
A KPMG report predicts that enterprises will increase their spending on intelligent automation from $12.4 billion in 2019 to $232 billion in 2025, ...
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