Chapter 24
Knowledge Assistants and Chatbots: Monetizing the Needle in the Haystack
IN THIS CHAPTER
Understanding the challenges facing knowledge management
Discovering how knowledge assistants can optimize operations and boost customer satisfaction
Identifying the AI techniques behind knowledge assistants
Exploring knowledge assistant use cases for AI
Sixty years after Peter Drucker coined the term knowledge worker, it hardly has meaning anymore. Practically anyone who works in an office steps into the knowledge worker role at some point during the day.
It is the best of times; it is the worst of times. Unlike earlier times when data was scarce and difficult to acquire, you currently live in a data-rich environment. According to some experts, 90 percent of the data in the world was generated in the last two years. Consequently, at any given time, it is increasingly difficult to find the information you need. According to a McKinsey report, employees spend 19 percent of their workweek searching and gathering information. That’s one day a week just trying to find what they need to ...
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