Enterprise AI in the Cloud

2Case Studies of Enterprise AI in the Cloud

Every company is a software company. You have to start thinking and operating like a digital company. It's no longer just about procuring one solution and deploying one. It's not about one simple software solution. It's really you yourself thinking of your own future as a digital company.

—Satya Nadella, CEO, Microsoft

Now that you have learned about some of the possibilities of AI in the previous chapter, this chapter dives deeper into the fascinating world of enterprise transformation with AI in the cloud through three real-world case studies. If you are interested in knowing how AI transforms industries, this chapter is tailor-made for you.

You not only learn how giants like the U.S. government, Capital One, and Netflix have leveraged AI and cloud technologies, but their stories also serve as practical examples that inform the methodology that I present in this book.

The key takeaway is how these organizations built resilient systems by embracing cloud-native principles and AI technologies to become AI-first companies, which is essential for any enterprise aspiring to thrive in the digital age.

CASE STUDY 1: THE U.S. GOVERNMENT AND THE POWER OF HUMANS AND MACHINES WORKING TOGETHER TO SOLVE PROBLEMS AT SCALE

This is an excellent example of an augmented AI case study. The U.S. government spends nearly $2.5 trillion trying to serve millions of customers with social and safety net programs such as Social Security, Medicaid, Medicare, ...