Chapter 6
Program Key Performance Indicators (KPIs) and Key Operating Indicators (KOIs)
Abstract
A program manager should always be authoritatively and objectively able to answer the following question: “How’s the program going?” This chapter presents an overview of some of the most important key performance indicators (KPIs) and key operating indicators (KOIs) for an enterprise-scale BI/data warehousing program.
Keywords
Business intelligence
BI
analytics
predictive analytics
program manager
program management
risk management
key performance indicators (KPIs)
key operating indicators (KOIs)
challenges
data warehouse
data warehousing
enterprise data warehouse
EDW
Chapter introduction
How’s our program going?
The EBI/EDW program manager ...
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