Realising ECM benefits

ECM vendors are keen to provide a list of generic benefits, all or any of which may not be achievable and justifiable in the particular organisation. Therefore it is important that each benefit is carefully assessed within the context of the business as it stands.

We can take five candidate generic ECM benefits and see that they must be carefully considered in order to be effective:

  • business process improvement;

  • better communication;

  • physical storage;

  • information quality;

  • compliance.

Business process improvement

More often than not it's not what employees know which matters. What is more important is how they work with the systems and regulatory environment.

Many organisations use people, like oil, to fill the integration ...

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