Enterprise Interoperability: Smart Services and Business Impact of Enterprise Interoperability

PART 1 Embedded Intelligence

Part 1 Summary: Embedded Intelligence Discussion

Introduction

The research presented in this workshop involved 22 participants. The supporting presentations provided an in-factory perspective, a supply chain perspective, a technology perspective and a solution provider’s perspective. The workshop contributors proposed the most important issues that should be addressed which were then discussed against four topics: (1) how do we best empower people?; (2) how do we enable effective knowledge sharing across multiple users with different viewpoints?; (3) what analytics techniques are needed/essential? and (4) how do we deploy and maintain ICT solutions to suit dynamic business environments? The results of the discussion are provided below against each of these topic areas.

How do we best empower people?

Within this area contributors identified the following topics: trust, skills and training, presenting decision support data, and integration of humans in the system.

Trust: “How will operators accept new technology and culture change?”

For successful automation and model building, a significant amount of data is required about the entire system. A large portion of this data should be obtained from the work force, including tacit knowledge. Trust would be essential to gain workforce involvement and ensure accurate data provision. Automated systems, autonomous agents and system models should provide a user with visibility of decisions. This should be ...