Book description
Are you an IT professional involved in deploying the iPhone and or iPad in your company or organization? Do you have fellow employees who are eager to use their iPhones and iPads for work? Then this is the book for you. Enterprise iPhone and iPad Administrator's Guide provides step-by-step instructions on how to deploy and integrate the iPhone within a range of professional environments—from large businesses and educational institutions to medium-sized offices. This book ensures that the process is achieved in a streamlined, efficient, and cost-effective manner.
The guide begins with an introduction to basic deployment concerns, then moves into actual methods and tools that you can use to streamline the deployment process. Next, an in-depth discussion of configuration and provisional profiles helps you deliver solid device setup, security, and adherence to organization policies. Finally, you'll learn how to use existing help desk teams to provide effective user support. Also included is coverage of the latest iPhone- and iPad-specific enterprise technologies (such as push notification and calendaring tools) as well as internal iPhone and iPad applications and web-based solutions for businesses.
Table of contents
- Copyright
- About the Authors
- About the Technical Reviewer
- Acknowledgments
- Introduction
- 1. The Inevitability of the iPhone in the Enterprise
-
2. Purchasing and Activating
- 2.1. Making Large-Purchase Considerations
- 2.2. Preparing the Pilot
- 2.3. Purchasing Applications
- 2.4. Managing Activations
- 2.5. Activating Devices
- 2.6. Developing Organizational Policies
- 2.7. Using the App Store
- 2.8. Managing iTunes
- 2.9. Registering Devices
- 2.10. Backing Up and Restoring Devices
- 2.11. Placing Devices Back into Production
- 2.12. Upgrading the Software
- 2.13. Summary
- 3. Applying Basic Configurations to Mobile Devices
-
4. Integrating with Groupware
- 4.1. Integrating with Microsoft Exchange Servers
- 4.2. Using Alternative Groupware Solutions
- 4.3. Leveraging the Cloud
- 4.4. Summary
- 5. Working with Documents and Files
-
6. Remote Access for iOS
- 6.1. Introducing Mac OS X Server Services
- 6.2. Configuring the VPN Client
- 6.3. Providing VPN Services
- 6.4. Installing Mobile Access and Push Notification
- 6.5. Setting Up Mobile Access
- 6.6. Setting Up Push Notification for the iPhone
- 6.7. Using the Command Line to Manage Mobile Access and Push Notification
- 6.8. Summary
- 7. Developing In-House Applications
-
8. Building Configuration Profiles
- 8.1. Setting Up the Tool
- 8.2. Building Configurations
- 8.3. Deploying Configurations Using the iPhone Configuration Utility
- 8.4. Summary
- 9. Mass-Deploying Devices
- 10. Leveraging Third-Party Solutions for Productivity
-
11. Developing A Program For Support
- 11.1. What Is Supported?
- 11.2. Preparing Support Staff
- 11.3. Supporting End Users
- 11.4. Considering the Help Desk
- 11.5. The iPhone Simulator
- 11.6. Using the Software Update Server for Patch Management
- 11.7. Using the Command Line to Manage Software Update Server
- 11.8. Multiple Software Update Servers
- 11.9. Implementing a Process to Manage Patches
- 11.10. Summary
- A. Acceptable Use Policy
-
B. Using Mac OS X Server for Groupware
- B.1. iCal Server
- B.2. Address Book Server
- B.3. iChat Server
- B.4. Mac OS X Mail Server
Product information
- Title: Enterprise iPhone and iPad Administrator's Guide
- Author(s):
- Release date: November 2010
- Publisher(s): Apress
- ISBN: 9781430230090
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