Identify the parameters that will be used to measure the performance of re-engineered processes.
The parameters must be quantitative and measurable. Some of the parameters may seem qualitative
but with some efforts these can also be indirectly measured. As an example, customer satisfaction
seems to be a qualitative parameter. The quantitative parameters that can capture customer satisfac-
tion are number of complaints, turnaround time for a customer request. A BPR project must dene
objective of a BPR project in quantitative terms instead of qualitative terms. A quantitative objec-
tive can be measured and ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month, and much more.