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Enterprise Resource Planning: A Managerial Perspective by Pearson
book

Enterprise Resource Planning: A Managerial Perspective by Pearson

by Veena Bansal
May 2024
Beginner content levelBeginner
216 pages
7h 52m
English
Pearson India
Content preview from Enterprise Resource Planning: A Managerial Perspective by Pearson
118 Enterprise Resource Planning
Identify the parameters that will be used to measure the performance of re-engineered processes.
The parameters must be quantitative and measurable. Some of the parameters may seem qualitative
but with some efforts these can also be indirectly measured. As an example, customer satisfaction
seems to be a qualitative parameter. The quantitative parameters that can capture customer satisfac-
tion are number of complaints, turnaround time for a customer request. A BPR project must dene
objective of a BPR project in quantitative terms instead of qualitative terms. A quantitative objec-
tive can be measured and ...
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Publisher Resources

ISBN: 9781306254311