I would like to acknowledge the contribution of Kishore, Pallavi and Deepak Bakshi, who travelled with me. TCS, Lucknow; and Siemens, Gurgaon; supported and guided us in the initial phases. ERP companies in Kanpur contributed in their own ways. I would like to thank Tripti Negi for contributing a new modeling technique, and Deepak Saxena for carrying out experimental work at later stages. RetailS provided me the opportunity to work with them and study their ERP project that forms the case study present in the book. I led the ERP project at IIIT Delhi that provided an environment to me for using my knowledge of the subject. The contents of the book have been used by MBA students at IIT Kanpur for two semesters. I thank my reviewers ...

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