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Enterprise Resource Planning by Veena Bansal

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Chapter 1

Introduction to Enterprise Resource Planning Systems

LEARNING OBJECTIVES

After reading this chapter, you will be able to understand:

  • Value chain framework
  • The problems with disintegrated data in an organization
  • Evolution of enterprise resource planning (ERP) system and what ERP systems are?
  • The role of ERP systems in an organization
  • Three-tier architecture and its benefits
  • Stages theory and its application to the evolution of ERP
  • Differences between custom-built systems and ERP systems
  • Scope of ERP systems
  • Different business models and support of ERP systems
  • Major ERP companies
1.1  INTRODUCTION

In 1979, Information Technology Serving Society, USA defined Information Technology (IT) as a mean for the collection, storage, processing, ...

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