Chapter 4

Change Management

LEARNING OBJECTIVES

After reading this chapter, you will be able to understand:

  • Readiness of the organization for an ERP system
  • Factors that influence attitude of employees
  • Enhance attitude towards an ERP system system
  • Change management at organizational level
  • Tools for change management
4.1  INTRODUCTION

An ERP project has associated with it—people, technical and organizational issues. Each organization has to work out a strategy based on their exposure, experience, precedence and suggestions from their consultants to handle the changes brought about by an ERP system. Broadly, the focus of the strategy1 is one of the following three:24

  • People issues
  • Technical issues
  • Organizational issues

Strategies to manage ...

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