Chapter 5

Business and IT Alignment

LEARNING OBJECTIVES

After reading this chapter, you will be able to understand:

  • The alignment between information technology and business in an organization
  • The factors involved in alignment and their interconnection
  • Different ways of approaching alignment
  • Balanced score card (BSC), a tool that can be used for alignment
5.1  INTRODUCTION

The Information and Communication Technology (ICT) literature14 has demonstrated that the alignment between business and IT has a positive effect on business performance and effectiveness. In fact, this alignment may be the basis of a sustainable competitive advantage for organizations. The concept of alignment between IT and business strategy surfaced around 1980s. Till ...

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