Chapter 7
1. Michael Hammer, ‘Reengineering Work: Don’t Automate, Obliterate’, in Harvard Business Review, (1990), July–August.
2. M. Hammer and J. Champy, Re-engineering the Corporation: A Manifesto for Business Revolution, London: Nicholas Brealey Publishing.
3. ibid.
4. M. Glykas and G. Valiris, ‘ARMA: A Multi-disciplinary Approach to BPR’, in Knowledge and Process Management (1999), 6(4), 213–26.
5. ibid.
6. D. Jack Elzinga, Thomas R. Gulledge and Chung-Yee Lee, Business Process Engineering: Advancing the State of the Art, Springer (1999).
7. A. W. Scheer and Th. Allweyer, ‘From Re-engineering to Continuous Process Adaptation’, in D. Jack Elzinga, Thomas R. Gulledge, Chung-Yee Lee, Business Process Engineering: Advancing the State ...
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