258 Ergonomics in the Automotive Design Process
In addition, many tools used in elds such as industrial engineering, quality engineering and
design for Six Sigma, and safety engineering can be used. Some examples of such tools are pro-
cess charts, task analysis, arrow diagrams, interface diagrams, matrix diagrams, quality function
deployment, Pugh analysis, failure mode and effects analysis, and fault tree analysis. The above-
mentioned tools rely heavily on the information obtained through the methods of communication
from the users/customers and members of the multifunctional design teams. Additional information
on many of these tools can be obtained from Bestereld et al. (2003), Creveling et al. (2003), and
Yang and El-Haik (2003).
experime ...