Troubleshooting Authentication Problems

The following sections contain some problem situations that you may run into and suggestions on how to resolve them. You should also see Chapter 9 for more troubleshooting hints. The troubleshooting headings are numbered for easy reference.

8.18. This Gateway Does Not Support X

When trying to log in as a specific user, the following error might appear:

This Gateway Does Not Support X

The X represents an authentication scheme (SecurID, RADIUS, and so on). This error message occurs for one of two reasons:

  1. Your gateway object is not defined with this authentication scheme enabled.

  2. If an LDAP user is trying to authenticate, the LDAP account unit does not have this authentication scheme configured as supported. ...

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