Communicating Effectively in Stressful Situations
Saying No Graciously to Employees
“One must separate from anything that forces one to repeat no again and again”
—Frederick Nietzche
A. Things to Know
• Managers can’t be expected to say yes all the time. It is in the nature of things for them to say no to certain matters such as requests and suggestions.
• Saying no requires that a manager possesses the courage to do what he/she believes to be right. There is no need for a manager to have guilt feelings when saying no when it makes sense to do so.
• Managers can earn more respect by giving a responsible no than giving an irresponsible yes.
• Many managers find the need to say no to their ...
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