O'Reilly logo

Essential Communications Skills for Managers, Volume I by Ben Haskell, Walter St. John

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

SECTION 6

TOPIC 28

Communicating Effectively in Stressful Situations

Saying No Graciously to Employees

“One must separate from anything that forces one to repeat no again and again”

—Frederick Nietzche

A. Things to Know

        •  Managers can’t be expected to say yes all the time. It is in the nature of things for them to say no to certain matters such as requests and suggestions.

        •  Saying no requires that a manager possesses the courage to do what he/she believes to be right. There is no need for a manager to have guilt feelings when saying no when it makes sense to do so.

        •  Managers can earn more respect by giving a responsible no than giving an irresponsible yes.

        •  Many managers find the need to say no to their ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required