Index

A

Action plan, developing, 148

Active listener, 58

Addicted person, 207

Agreement

    compromising, 159161

    discover points of, 17

Articulation, 33

Astute managers, 65

Attitudes

    audience, 17

    and beliefs, 137

    communicating, 199207

    of evaluators, 165

    for interviewers, 123124

    know-it-all, 205206

    listener, 5556

    for meeting participant, 113114

    and negotiators, 153154

    nonproductive, 179

    by speaker, 25, 44

    win-win, 153

Audience

    attitudes, 17

    periodic opportunities for, 24

    pleasant and accepting of, 25

    questions, 3334

Awareness of problem, 204

B

Behaviors, 179

Body language, 105

    basic things to understand, 6162

    factors to consider, 6466

    gestures, 37

    movement, ...

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