Essential Communications Skills for Managers, Volume II

Index

A

Action plan, developing, 148

Active listener, 58

Addicted person, 207

Agreement

    compromising, 159–161

    discover points of, 17

Articulation, 33

Astute managers, 65

Attitudes

    audience, 17

    and beliefs, 137

    communicating, 199–207

    of evaluators, 165

    for interviewers, 123–124

    know-it-all, 205–206

    listener, 55–56

    for meeting participant, 113–114

    and negotiators, 153–154

    nonproductive, 179

    by speaker, 25, 44

    win-win, 153

Audience

    attitudes, 17

    periodic opportunities for, 24

    pleasant and accepting of, 25

    questions, 33–34

Awareness of problem, 204

B

Behaviors, 179

Body language, 105

    basic things to understand, 61–62

    factors to consider, 64–66

    gestures, 37

    movement, ...