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Essential SharePoint 2010: Overview, Governance, and Planning by Mauro Cardarelli, Susan Hanley, Scott Jamison

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Chapter 9. Getting Ready to Launch: Planning for Training and Communications

One of the most important lessons we learned from deploying SharePoint 2007 was the importance of training and persistent communications. Despite what we all hoped would be a very intuitive interface for end users, not all Site Designers followed or even understood design and usability best practices. As a result, some users were confused and disappointed with the product. Moreover, many organizations adopted a “build it and they will come” approach to both training users and communicating the benefits and value of their new SharePoint solutions. It is even more important to avoid this mistake for SharePoint 2010.

• The new “ribbon” interface in SharePoint 2010 will ...

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