Top Performance through Empowerment, Teamwork, and Communication

Learning Objectives

image Discuss empowering employees.

image Name and describe the five types of teams.

image Identify the stages of team development.

image Evaluate team cohesiveness and norms.

image Describe team conflict.

image Explain the importance of effective communication.

image Compare the basic forms of communication.

Enterprise Rent-a-Car Thrives on Empowerment, Teamwork

What harried customer wouldn't love to hear a customer service rep say, “You haven't described anything we can't solve”? That's exactly what happened to a couple of insurance executives racing to make the last plane home one evening. Frantic, they couldn't stop to fill the gas tank ...

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