Discuss empowering employees.
Name and describe the five types of teams.
Identify the stages of team development.
Evaluate team cohesiveness and norms.
Describe team conflict.
Explain the importance of effective communication.
Compare the basic forms of communication.
What harried customer wouldn't love to hear a customer service rep say, “You haven't described anything we can't solve”? That's exactly what happened to a couple of insurance executives racing to make the last plane home one evening. Frantic, they couldn't stop to fill the gas tank ...