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Essentials of Software Engineering, 2nd Edition
book

Essentials of Software Engineering, 2nd Edition

by Frank Tsui, Orlando Karam
April 2010
Intermediate to advanced content levelIntermediate to advanced
400 pages
12h 44m
English
Jones & Bartlett Learning
Content preview from Essentials of Software Engineering, 2nd Edition
12.1 Customer Support 325
Online
support
Online
Customers/
users
Customers/
users
Telephone
call
FAQ
Problem/
fix
information
Customer
service/
support
representatives
Technical
problem/fix
analysts
Direct Customer Support
Problem Fixes and Delivery
. . . .
Figure 12.2
A typical customer service
and support organization.
4. Encourage existing users and customers to migrate to the new
product.
5. Notify users remaining on the old product of the planned termi-
nation of product support.
6. Provide customers who are still remaining on the old product
with names of possible software vendors willing to continue the
old product support.
7. Terminate customer support on the planned ...
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Publisher Resources

ISBN: 9780763785345