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Essentials of Software Engineering, 2nd Edition
book

Essentials of Software Engineering, 2nd Edition

by Frank Tsui, Orlando Karam
April 2010
Intermediate to advanced content levelIntermediate to advanced
400 pages
12h 44m
English
Jones & Bartlett Learning
Content preview from Essentials of Software Engineering, 2nd Edition
338 CHAPTER 12 Software Support and Maintenance
6. Describe the steps involved when a customer problem is passed
from the customer service/support representative to the technical
problem/fix analyst until the problem is resolved.
7. Give an example of a problem that may occur if a customer stays
on a particular release, skips several maintenance/fix releases, and
then applies a fix release.
8. What is the estimated effort field on the change request form used
for?
12.6 Exercises
1. Visit the online customer support site of a software product com-
pany and compare the list of support functions they offer against
your list from Review Question 1.
2. Explain ...
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Publisher Resources

ISBN: 9780763785345