CHAPTER 7: Quality Management
Patrice L. Spath, MA, RHIT
Fameka B. Leonard, RN, MSN
Learning Objectives
After completing this chapter, the reader should be able to:
Identify the common ethical issues in healthcare quality management (QM).
Identify the ethical issues confronting professionals involved in QM activities.
Identify the professional and organizational standards of behavior and personal values that influence the ethical decisions of professionals involved in QM activities.
Identify common responses to ethical issues that may be presented to professionals who are involved in QM activities.
Introduction
Today’s rapidly changing healthcare environment is creating new ethical issues for healthcare professionals who have
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