CHAPTER 24: Vendor Management

Keith Olenik, MA, RHIA, CHP

Learning Objectives

After completing this chapter, the reader should be able to:

  • Identify ethical challenges and key issues that influence the interactions between vendors and health information management (HIM) professionals.

  • Define skills needed to assist in vendor selection and relationship management.

  • Understand the risks, benefits, and ethical issues that routinely surface in the request for proposal (RFP) and contract negotiation processes.

  • Determine what actions should be taken when the vendor fails to comply with or disregards contract requirements.

Introduction

Vendors perform important roles in their relationship with health information management (HIM) professionals. ...

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