Chapter 8. Managing People Interactions

8.1 Chapter Objectives

After reading and thinking about the concepts and case studies presented in this chapter, you will be able to do the following:

• Understand factors that influence people interactions and how these factors could be influenced to make the interactions between software project stakeholders more successful

• Recognize that, because it is very difficult to change other people’s behavior, you must adapt your own behavior in various situations to handle your people interactions more successfully

• Understand the value of clear and purposeful communication and the impact that communication has on successfully managing people interactions

8.2 Context

Interaction between people is a key ...

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