Even You Can Learn Statistics A Guide for Everyone Who Has Ever Been Afraid of Statistics

Chapter 11. Quality and Six Sigma Management Applications of Statistics

• 11.1 Total Quality Management

• 11.2 Six Sigma Management

• 11.3 Control Charts: The p Chart

• 11.4 The Parable of the Red Bead Experiment: Understanding Process Variability

• 11.5 Variables Control Charts for the Mean and Range

• Important Equations

• One-Minute Summary

• Test Yourself

In recent times, improving quality and productivity have become essential goals for all organizations. However, monitoring and measuring such improvements can be problematic if subjective judgments about quality are made. A set of techniques and management practices known as statistical process control helps by relating quality to measurable sources of variation.

Total Quality Management

• The primary focus is on process ...