Even You Can Learn Statistics: A Guide for Everyone Who Has Ever Been Afraid of Statistics, Second Edition

Chapter 12. Quality and Six Sigma Applications of Statistics

12.1 Total Quality Management

12.2 Six Sigma

12.3 Control Charts

12.4 The p Chart

12.5 The Parable of the Red Bead Experiment: Understanding Process Variability

12.6 Variables Control Charts for the Mean and Range

Important Equations

One-Minute Summary

Test Yourself

In recent times, improving quality and productivity have become essential goals for all organizations. However, monitoring and measuring such improvements can be problematic if subjective judgments about quality are made. A set of statistical techniques known as statistical process control as well as management practices such as Total Quality Management and Six Sigma assist in quality improvement by using statistical ...