CHAPTER 1
So You’re Not in Sales?
A FEW YEARS BACK, I was living in Washington, D.C. The first 95-degree day that summer was also the first day of the season that broke 80 degrees. We’d had a long winter and an unseasonably cool spring, so even by mid-June I had never cranked up the air conditioning in the row house where I was living with my husband.
When I did flip the thermostat on to turn on the air conditioning for the first time on that sweltering day, nothing happened.
By the time a few hours had gone by, the house was unbearably hot. I called for help.
The technician who came over was friendly and courteous. He covered his dusty work boots with what my grandma used to call “footies”—the footwear equivalent of a shower cap—so he wouldn’t ...
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