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Every Page is Page One by Mark Baker

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22.7. EPPO and PDF/help

Many technical communication organizations still need to produce PDF and help output. As Alan Pringle commented in a recent blog post, you should not abandon PDFs just because they are no longer cutting edge.

 

Even if you don’t have legal reasons to continue to provide PDF files, it’s the height of hubris (and stupidity) to assume your customers will immediately accept content distributed in new ways. Instead, be smart by offering your customers choices in how they consume content.

 
 -- ‘No PDF for you!’ The destructive power of arrogant thinking

At the same time, it is worth investigating seriously whether the demand for PDF is real or not, as JoAnn Hackos relates:

 

We know that people will tell you that they prefer ...

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