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Every Page is Page One by Mark Baker

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22.11. Making the case for technical communication on the Web

Throughout this book, I have stressed that the EPPO design pattern is appropriate for most technical communication, whether it is on the Web or not, because EPPO supports how users of products have always looked for help and because EPPO is the model of information consumption that readers who live and work in the context of the Web apply to all information sources.

However, I have also pointed out the advantages of having technical information available on the public Web. This section provides suggestions on how you can make the case for putting your technical communications on the Web and how you can answer some of the objections you may face.

In terms of increasing the efficacy of ...

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