CHAPTER 7: SUMMARY OF MAIN ISSUES
Although discussed extensively in this book, IT will be mentioned only in the later paragraphs in this chapter. The reason being (as was mentioned in the Preface and stressed throughout the book) that IT should follow business change!
From experience of being involved with numerous IT-related business change projects (and many projects for business transformation that were not predicated on use of IT), in both the public and private sectors, we have drawn together key, often common, elements that need to be addressed when managing change. The following guidance arises from that experience; keep in mind that as we have mentioned several times, managing organisational change is not appropriate to cookie-cutter ...