We cannot solve our problems with the same thinking we used to create them.
—Often attributed to Albert Einstein
Bob was the head of product development for a large insurance company. He had been in his role for six months having left a successful technology product company to tackle bigger challenges. Bob was a smart, talented technologist who had made the transition to leadership better than most. His empathy and soft-skills were far above average and he had an outstanding track record, having delivered a number of market-leading products over his career.
In his ...