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Excellence in the Stacks by Susan Swords Steffen, Jacob Hill

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5

In unison with our communities and with each other: striving for excellence in college librarianship

Sam Demas

Abstract:

This chapter recounts the elements of a 10-year organizational self-improvement effort to reposition the Laurence McKinley Gould Library at Carleton College to better serve our community by adapting to innovations in our profession. The emphasis is not so much what we do and how we do it, but rather how we act in unison with our community and with each other, and the extent to which collaboration is a value that permeates the organization. Excellence in academic librarianship manifests itself at Carleton through: (1) the commitment by the whole team to strive for superb service across the board, supporting each other ...

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