Chapter 18. Managing Unified Messaging (UM) Users

This chapter provides information and commands concerning the following topics:

Managing the UM Auto Attendant

Working with call-answering rules

Exporting UM call data records

Working with UM-enabled mailboxes

This chapter focuses on the configuration of Unified Messaging (UM) users and UM-enabled mailboxes. You will investigate how to create and configure a UM Auto Attendant, allow or restrict the user’s use of call-answering rules, work with Call Data Records, and configure and enable UM-enabled mailboxes.

Managing the UM Auto Attendant

The UM Auto Attendant allows internal and external callers to navigate through the voice menu system for your organization. The attendant enables you ...

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