chapter 3

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professional presence

Getting It Right

“Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.”

—RALPH WALDO EMERSON

Gen Xer Joe doesn’t know when his alarm clock buzzes for the second time how much his job will be on the line later that morning. Now, with his heart pounding wildly, he is in full panic mode. Joe’s new district manager is visiting this morning and will be addressing rumors about a possible company downsizing. Joe knows he had better get to the office before the DM does.

Joe grabs the pile of clothes lying on the floor, the same ...

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