Chapter 5 Other Techniques and Tools
Great things are not done by impulse, but by a
series of small things brought together.
– Vincent van Gogh
In This Chapter
Information quality work uses many of the standard tools and techniques employed for years in product quality improvement. This chapter provides additional detail and examples related to data quality for a few of them. These techniques and tools are included in a separate chapter (not in just one of the Ten Steps) because they can be applied throughout The Ten Steps process.
The techniques can be used to understand and improve ...