Obviously, this book wouldn’t exist without the generous contributions from the world-renowned thought leaders and experienced practitioners who contributed chapters. They not only lent us their time; they lent us their considerable expertise and valued opinions. For these, we offer our sincerest thanks to the wonderful authors who created the pages you are about to read.

We would also like to thank several others who contributed to this book:

ASTD, for making this book possible and continuing to further 7 the strategic impact of the learning profession.

The staff at i4cp and the research staff at ASTD, whose excel7 lent ...

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