The Essentials of Managing Conflict and Improving Relationships


ONE FACTOR THAT weighs heavily in the evaluation of a leader’s executive presence—at least from senior management’s perspective—is how well the business units or departments perform. This shouldn’t come as a surprise. After all, reliably delivering results and achieving key outcomes through others is the raison d’être for executives. What appears to be less obvious to managers and executives, however, is that the key to success in meeting organizational objectives and assuring outcomes lies in the engagement of their employees, and that many, many employees are not so engaged. One only has to look at Gallup research, which found in 2017 that an astounding ...

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