7 Secrets to Managing Interpersonal Conflict and Improving Relationships

IF YOU’VE SPENT more than a day or two wandering the halls or filling a cubicle in a corporation or another type of organization—including schools and federally funded bureaucracies—you know that death and taxes do not have a monopoly on inevitability. In fact, even if the head count of your organization amounts to only single digits, you probably have the scars to prove it. Anywhere two or more people occupy the same space, professional or otherwise, in the context of a shared mission and under the looming shadow of personal goals, the laws of human behavioral dynamics kick in. When they do, sooner or later the inevitable result is conflict.

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