Book description
Striving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If you were to look at customer service in your organization as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. This book can help you and any organization manager achieve customer service excellence with its basic principle of doing the right thing at the right time for the right customers. It can also assist in building organizations with strong customer bases and sales loyalty. The author smartly gives you real practical “how tos” in providing excellent customer service in all aspects of your operations by doing the right thing despite the counter pressure within your organization. As many businesses are struggling to be competitive, or merely to survive, this book is your primer or “how to” for identifying and maintaining customer service excellence in all operational areas on the path to developing a learning organization. No matter what type of business—this book can be a learning, coaching, and mentoring tool in your quest to make the delivery of customer service the best possible in today’s ever changing business environment.
Table of contents
- Cover
- Halftitle
- Books
- Titlepage
- Copyright
- Dedication
- Abstract
- Contents
- Preface
- Chapter 1 Customer Service as a Profit Center
- Chapter 2 Looking at the Organization
- Chapter 3 The Customer-Service Business
- Chapter 4 Customer Service in Action
- Chapter 5 The Quest for Customer-Service Excellence
- Chapter 6 Looking at Customer Service by Type of Business
- Index
- Lastpage
- Backcover
Product information
- Title: Expanding CustomerService as a Profit Center
- Author(s):
- Release date: July 2012
- Publisher(s): Business Expert Press
- ISBN: 9781606494615
You might also like
book
DK Essential Managers: Managing Your Boss
You can be effective in your job if you learn to manage your boss. Know what …
book
The Customer Experience Book
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the …
book
Leadership in Action: Leading Transition: A Talk with William Bridges
William Bridges visited our CCL's Greensboro campus and met with then CCL president John Alexander to …
book
Ten Steps to ITSM Success
Co-published by IT Governance Ltd and itSMF USA A wealth of material has been written to …