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Expanding CustomerService as a Profit Center by Rob Reider

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Other Books by Rob Reider

Nonfiction

John Wiley & Sons, Inc.Professional Management Books

Benchmarking Strategies: A Tool for Profit Improvement

Improving The Economy, Efficiency, and Effectiveness

of Not-For-Profits

Managing Cash Flow: An Operational Focus (co-authored with Peter B. Heyler)

Operational Review: Maximum Results at Efficient Costs

Operational Review: Workbook (Case studies, forms, and exercises)

Effective Operations and Controls for the Small Privately Held Business

Fiction

American Scream: A Novel of Hope and Possibilities

Brother Knot: A Novel of Oppression’s Affect on the Other

Creating An Authentic Life: The Storyteller and the Tale of Self

Road to Oblivion: The Footpath Back Home (a novel of discovery)

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